If you’ve moved to a new house out of the Severn Trent region and your account for your old address is in credit, we will send you a refund within 14 days of us being notified that you have left the property. If you haven’t yet let us know you’ve moved to a new house, please contact us.

Can I get a refund from Severn Trent Water?

If you’ve moved to a new house out of the Severn Trent region and your account for your old address is in credit, we will send you a refund within 14 days of us being notified that you have left the property. If you haven’t yet let us know you’ve moved to a new house, please contact us. To contact Severn Trent email, just send your email to customercare@severntrent.co.uk, you can use this Severn Trent email address for almost any inquiry or even to write a complaint. If you are on an alternative payment plan, for affordability reasons, or to cover debt on the account, you will be reported as an “i” to Credit Reference Agencies. This indicates to the Credit Reference Agency that a non-standard payment arrangement with Severn Trent is active on your account. Your landlord can take court action if you owe them money. They have up to 6 years to make a claim. They will need your name and address. They could find you at a later date even if you do not give a forwarding address. Your Severn Trent Water account number is 10 digits long and can be found at the top right hand side of your bill. If you do not have a bill please contact us by chatting to us online. This is the postcode of the address where the supply is received.

How do I get a refund from Severn Trent?

Yes, in order to arrange a refund please call our Accounts Team on 0115 971 3550. Yes, in order to arrange a refund please call our Accounts Team on 0115 971 3550. In order to request for a refund, you can contact the customer service over the phone if available or write a letter or an email stating the cause behind the refund. Once you have all your details just call our Customer Service team on 0345 601 9093 to close your account. A refund might not be possible if your bill is due or we don’t have an up-to-date meter reading for you. If you’re closing your account, and you normally pay by Direct Debit, any credit will be automatically refunded to you once your final bill is paid.

How do I contact Severn Trent Water?

For queries relating to Severn Trent Water, please call them directly on 0345 7500 500 or visit www.stwater.co.uk/help-and-contact/contact-us/. For queries relating to Severn Trent Water, please call them directly on 0345 7500 500 or visit www.stwater.co.uk/help-and-contact/contact-us/. customercare@severntrent.co.uk Calls to 0345 numbers are charged at a local rate and when phoning from a mobile, may be included in your free minutes package. customercare@severntrent.co.uk Calls to 0345 numbers are charged at a local rate and when phoning from a mobile, may be included in your free minutes package.