How do I contact Shopee Express?

How do I contact Shopee Express?

You can reach us via:

1. Calls: 02 8 880 5200 (Weekdays 7:00 AM to7:00 PM, Weekends 9:00 AM to 6:00 PM)
2. Chat: 24/7 (in-app only)

How do I complain about Shopee express delivery?

You may contact and call Shopee Express Customer Service Hotline at +603-2777 9222 or email to help@support.shopee.com.my for parcels delivery problem, or Shopee Express pick up issues. Their support team will feedback to you as soon as possible.

Can I pickup my package from Shopee Express?

Fulfilment for Self Collection (Shopee Xpress) can be done through pick-up or drop-off. Note that drop-off and pick-up are fulfilled by Shopee Xpress.

How long does it take Shopee Express to deliver?

Shopee Xpress is an integrated logistics service by Shopee. It aims to deliver your items in the fastest time possible. Delivery time may vary from 1-3 business days. Shopee Xpress operates seven days a week from 9AM – 6PM (excluding selected holidays).

What is Shopee Xpress?

Shopee Xpress (SPX), also known as Standard Delivery, is handled directly by Shopee to deliver your orders in the fastest time possible. Pick Up. Delivery. Monday to Sunday (from 8:00 AM to 7:00 PM) Monday to Saturday (from 8:00 AM to 7:00 PM)

Can I pick up my parcel from Shopee Express hub?

A: Yes, pick up service is available for sellers. You can also drop off parcels at SPX drop off hubs.

Will Shopee Express redeliver?

Buyers need to contact Shopee Customer Service and inform them that they have not received the parcel for their orders. Buyers also can raise Return Refund if the delivery has exceeded the estimated delivery date and still within the Shopee Guarantee period (buyer did not click on Order Received).

Is Shopee express slow?

Despite its namesake, Shopee Xpress is slow and does not match the reliability and fast delivery of Shopee’s other logistic partners. It may be cheaper (and claim to be faster), but the frustration of a delay or misplaced item is just not worth the small savings they offer.

Did not receive parcel from Shopee?

To submit a return/refund request, go to To Receive via the Me tab on Shopee App > Select order > select Return/Refund > select product(s) for refund > Select Reason as Did not receive the order > Provide other necessary details > Submit.