How do I actually speak to someone at DHL?

How do I actually speak to someone at DHL?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
2. 02476 937 770.
3. Other ways to get in touch.

How do I text DHL?

STAY CONNECTED WITH DHL ALERTS Receive SMS text messages about your shipments status. To get started, text the word “Subscribe” to 55326.

Why is my package on hold DHL?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How do I contact DHL by phone?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Where is my shipment number DHL?

If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop. For examples of the tracking numbers used on DHL shipments, please click here.

Is DHL text real?

Some of our customers have received these text messages. Unfortunately it’s a scam. Mobile users receive what looks like a parcel notification via text message from Deutsche Post or DHL with a link to track or confirm the shipment. You should never click on the link in these fraudulent SMS!

Why does DHL take so long to deliver?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Will DHL send you a text message?

DHL Express can send you an e-mail, SMS or Whatsapp message for: Information about the status of your DHL Express (e.g. via our On Demand Delivery service). Payment of VAT and/or duties for a shipment you receive from a shipper in another country.

Can I pick up my DHL package?

Schedule A Pickup Anytime with MyDHL+ To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

Does customs open every package?

Do customs open every package to verify information? No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.

Does DHL still deliver?

DHL Express is maintaining delivery services around the world.

Does DHL require a phone number?

Your official company letterhead. Sender’s full name and address, including postal code. Sender’s telephone, fax or mobile number and VAT number. Receiver’s complete address details for the recipient of the shipment, including telephone, fax or mobile numbers.

What time do DHL deliver to?

All DHL Express services available offer express delivery by the end of the next possible working day. If you’re looking for a faster delivery, we also offer before 9am and 12pm delivery services to many destinations.

Does DHL deliver Saturday?

The simple answer is Yes! DHL does provide delivery options on Saturdays.

Why is my DHL tracking not updating?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

How long does DHL take to deliver internationally?

3 – 10 business days.