How do I call DHL customer service?

How do I call DHL customer service?

Do they have DHL in China?

Our Divisions In China Standard international and domestic parcel services for business customers and consumers, plus eCommerce logistics and facilitation services. The experts in Global Air, Ocean & Ground Freight Forwarding.

How do I speak to DHL by phone?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
2. 02476 937 770.
3. Other ways to get in touch.

Why is my DHL shipment on hold in China?

If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Contact your receiver to see if the company is open for deliveries. We will make another delivery attempt when the receiver is again open for deliveries.

Is there a free phone number for DHL?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

Why is DHL shipping so slow?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Is DHL Open in China?

Opening hours: Monday – Friday: 9:00am – 6:00pm. Single Shipment or Regular Shipping? Our colleagues from DHL Express will be in touch after submitting the form.

What is DHL called in China?

DHL-Sinotrans boasts the most extensive service network in China. Right now, we have JV branches spread out in 56 cities across the country. With the increase of the number of branches in China to 72, DHL-Sinotrans will further strengthen its advantage in terms of network, capacity and capability.

Is DHL fast from China?

DHL’s timeliness is very fast and is usually sent to your address within 3 to 7 days. The timeliness of DHL is still delivered fast and on time. DHL’s prices are cheaper than other international express, with affordable prices.

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Why can’t I track my DHL parcel?

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

How do I make a complaint to DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

How long will shipment be on hold DHL?

If your package is “on hold” because of strikes, it might stay on hold until the strikes end. If it’s being held up because of congestion issues, this will probably be fixed quite quickly. It is normal for a hold to be resolved within a week of it occurring.

Does DHL work on weekends in China?

Asia. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. In Asia, DHL even delivers on public holidays if required.

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

Where is my shipment number DHL?

If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop. For examples of the tracking numbers used on DHL shipments, please click here.

Are 02 numbers free?

Cost of calling 02 numbers Calls to 02 numbers from a landline usually cost around 13 pence per minute, though may be as low as 2 pence per minute. There is usually a ‘call connection’ fee. This is a flat rate of around 21 pence.

How do I track a DHL package without a tracking number?

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).