How do I file a dispute with FedEx?

How do I file a dispute with FedEx?

Enter your parcel tracking number and then select the type of claim you wish to lodge. The website will then show you the most up to date tracking data that it has for that number. Below that, you can complete the details about the shipment either going missing or getting damaged.

What is FedEx dispute email?

Please complete one form per air waybill number and submit to [email protected].

Can I dispute FedEx invoice?

With FedEx® Billing Online, you can dispute an invoice or shipment – once you’ve sent a request, we aim to get back to you within three to five business days. Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date.

What to do if FedEx package is missing?

Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.) Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

Does FedEx Refund missing packages?

FedEx Express (U.S.) We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

Can you sue FedEx for not delivering my package?

Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.

How do I get a refund from FedEx?

You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. 399.5999 (option 4). Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable.

Can I contact FedEx via email?

If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.

Who do I call if my package was not delivered FedEx?

Calling customer care service at (800) 463-3339 and saying track my package.