What do I do if my eBay package says delivered but I never got it?

What do I do if my eBay package says delivered but I never got it?

Check in With the Seller If the seller doesn’t offer delivery confirmation, doesn’t provide a resolution or you simply don’t receive a response in that time, you can ask eBay to intervene. You can do this by logging into your account and clicking the “My eBay” link, which will take you to a summary page.

Does eBay say when your item is delivered?

If your seller is using a tracked delivery service, you’ll be able to view carrier information and your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.

What does it mean when it says delivered on eBay?

That means that the seller has put the item in the mail and it is on its way to you.

Is eBay seller responsible for lost package?

Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

Does eBay do anything about stolen packages?

If a package is stolen after delivery, neither Ebay, FedEx or the seller is responsible.

Does eBay refund for lost packages?

If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered.

Who delivers for eBay delivery service?

eBay Delivery is the shipping platform powered by Packlink to help sellers manage their sales shipments quickly. Packlink will handle all shipments on eBay’s behalf, as well as payments, technical aspects and customer support related to orders confirmed through this platform. eBay Delivery is totally free of charge.

How do you confirm delivery on eBay?

Here’s how:

1. Go to the Sold – opens in new window or tab section of My eBay.
2. From More actions, select Add tracking number.
3. Enter the tracking details and the name of the carrier.
4. Select Submit.

What couriers do eBay use?

We work with carriers such as DX Freight, Tuffnells, and Parcelforce Large for those larger items that are over 30kg whilst we offer a broad range of other carriers for smaller items like DPD, DHL Parcel UK, DX Next Day and more.