How do I speak to someone at Overstock?

How do I speak to someone at Overstock?

1. Customer Care. Our team is ready to help! For the most convenient way to start your help request, visit our Help Center and My Account. Click HERE to Chat. Text: 1-385-257-9241. Phone: (800) 843-2446. …
2. Investor Relations. Email: ir@overstock.com.
3. Media Relations. Email: pr@overstock.com. Phone: (801) 947-3564.

What is Overstock customer service hours?

Available Monday – Friday from 8am – 10:00pm, EST (GMT-5). Saturday and Sunday – Closed. *Local, national, and international telephone rates may apply. Our Chat Customer Care Representatives work around the clock to provide you with the answers and personal service you need.

Can Overstock be trusted?

Overstock.com is a legitimate and reliable website. Because of its vast selection of liquidated products, Overstock.com can be a good choice for anyone looking for a particular item from a specific major retailer. We like Overstock.com for its affordable prices, loyalty program and money-back guarantee.

How do I change my Overstock order?

When you place an order with Overstock, your order is finalized once it is submitted and is transferred to our warehouses to be prepared for shipment. Because of this, we cannot change an order after it is submitted.

What are customer care services?

Customer Care services is the process of ensuring customer satisfaction by providing professional, high quality assistance for the product or services before, during, and after the sale.

How much does overstock charge for return shipping?

You return a non-defective or undamaged product We reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

Where is Overstock Com located?

Overstock.com (NASDAQ: OSTK) is an online discount retailer based in Salt Lake City, Utah that sells a broad range of products including furniture, rugs, bedding, electronics, clothing, jewelry and cars.

How do I email Overstock Com?

Where is overstock headquarters?

Is Overstock owned by Amazon?

Overstock is one of several companies Amazon contracted with to provide used computers for its PC store. Amazon became a minority investor in Overstock last October after Overstock bought Amazon-backed sporting goods site Gear.com.

How long does Overstock take to ship?

Most standard orders ship within 1-2 business days. Your final shipping cost and estimated delivery timeframe will be available to you during checkout*. Please note, some items may require a longer ship-out and/or delivery timeframe. These items are included in our Shipping & Delivery Exceptions chart.

Does Overstock Com sell fakes?

YSK: Just like Amazon, Overstock has a huge issue with counterfeit merchandise. Unlike Amazon, they don’t provide refunds.

Can you cancel an order before it ships?

Generally, yes you can. I would suggest calling the company right away to cancel the duplicate order before it ships out. Many online companies will not charge until your item ships, they’ll place an authorization hold (pending charge) until then.

Can you cancel an order after it ships?

Orders that have already been shipped cannot be canceled. If a cancellation request is submitted at this point, the seller should contact the buyer and inform him that the item has already been shipped. The buyer has the option to return the item for a refund. Find out all the details about returns and refunds here.

Can I cancel an overstock order before it ships?

Once an order is placed, you have a small window of 30 minutes to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed.

How do you take customer service?

Eight ways to provide excellent customer service.

1. Work as a team.
2. Listen and share.
3. Friendly, empathetic support.
4. Be honest.
5. Improve empathy.
6. Deep product knowledge.
7. Timeliness.
8. Identify ways to improve processes.

What are the 3 types of customer service?

Different Types of Customer Service: And When They Matter Most

• Level 0: Self-serve and automated functions. These include providing FAQ pages, chatbots, password resets and onboarding documents for complex products. …
• Level 1: Front-line support. …
• Level 2: Problem-solving. …
• Level 3: Technical support.

Is customer service and customer support the same?

The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.