How do returns work Alibaba?

How do returns work Alibaba?

30 days after delivery, if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

What happens when you apply for a refund on Alibaba?

Trade Assurance covers you in the event of shipping or quality-related disputes. Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days.

Will Alibaba give me a refund?

If the Seller fails to respond within five (5) calendar days after the Buyer submits its request, the Alibaba.com platform will fulfill the Buyer’s refund request. The refund does not include any service fee(s) paid by the Buyer.

How does Alibaba protect buyers?

What is Trade Assurance? Trade Assurance is a free transactional protection service provided by alibaba.com to boost the trust between buyers and suppliers. Specifically it offers protection for when: Your products are not shipped on time as per the contract with your supplier.

Can you get scammed on Alibaba?

There are many reports of scams on Alibaba, as well as other issues such as customer service, packaging, shipping times, and more. Most suppliers on Alibaba are manufacturers, but most require large minimum orders. As middlemen, wholesalers usually allow for smaller orders.

How does Alibaba shipping work?