How do I speak to a person at DHL parcel UK?

How do I speak to a person at DHL parcel UK?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
2. 02476 937 770.
3. Other ways to get in touch.

How do I contact DHL UK customer service?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

Can you text before DHL UK?

No need to wait in for parcels Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a ‘You’re next’ text when they are the next stop on the driver’s route.

How do I complain to DHL UK?

DHL (UK) complaints contacts

1. Call Customer Services on 0345 072 0278.
2. Visit Customer Services.
3. Call General Enquiries on 0844 248 0844.
4. Tweet DHL (UK)
5. Watch DHL (UK)
6. Follow DHL (UK)
7. Follow DHL (UK)

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Why can’t I track my DHL parcel?

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

Where is my shipment number DHL?

If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop. For examples of the tracking numbers used on DHL shipments, please click here.

How do I complain about DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

What time do DHL deliver until UK?

Our driver will attempt delivery between 07:00 – 20:00 Monday to Friday. A 1 hour estimated time of delivery will be available to you from our track a parcel page. If there is no-one available to accept delivery, in most cases our driver will post through your letterbox.

How long will my shipment be on hold DHL?

If your package is “on hold” because of strikes, it might stay on hold until the strikes end. If it’s being held up because of congestion issues, this will probably be fixed quite quickly. It is normal for a hold to be resolved within a week of it occurring.

How do I know when my DHL package will arrive?

If you don’t have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button “Only the times (without tracking number)”. Then you enter your address and a time window will be displayed.

How can I check my DHL courier status?

Track Your Shipment

1. Track Your Shipment. Enter your tracking number(s) Track. Enter your tracking number(s)
2. DHL for Business.
3. Logistics Solutions.
4. Customer Service.
5. …Less.

Does DHL refund?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.

Is DHL a good delivery company?

DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

How do I report a DHL driver UK?

Call our Customer Services team on 02476 937 770. You will need to enter your shipment number. If you remain unsatisfied the Team Manager will refer your complaint to our Executive Desk team. The Executive Desk team will review your complaint and respond to you within 1 working day.

Why is my DHL package taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Is my parcel lost DHL?

If your parcel has been delayed or has gone missing, contact the sender which could be the customer service department of the online store where you placed your order. They may ask DHL to investigate your case.

Do DHL packages get lost?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.