Why is my DHL shipment on hold in Hong Kong?

Why is my DHL shipment on hold in Hong Kong?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

Why is DHL shipment taking so long?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

How long does DHL take to ship from Hong Kong?

Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances.

How late can DHL packages arrive?

When is DHL’s latest delivery time? DHL delivery times are between 8 AM to 6 PM local time. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors.

Why is my DHL shipment on hold in China?

If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Contact your receiver to see if the company is open for deliveries. We will make another delivery attempt when the receiver is again open for deliveries.

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

What happens if DHL is late?

If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.

Is DHL reliable for international shipping?

When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail.

What happens if DHL lost my package?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.

How long does a shipment from Hong Kong take?

How long does it take to ship from Hong Kong to the USA? Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days.

Is DHL shipping to Hong Kong?

You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes – be it big or small. DHL Hong Kong handles 10s of millions of parcels a year. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind.

Does DHL work on weekends in Hong Kong?

DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. In Asia, DHL even delivers on public holidays if required.

Does DHL ship late?

How Late Does DHL Deliver USA? In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes.

Does DHL open packages?

Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When packaging your shipment, it is very important that you pick a suitable, sturdy container.

Does DHL still deliver?

DHL Express is maintaining delivery services around the world.

Why would a shipment be on hold?

The DHL shipment on hold message indicates that there will be a delay in your package delivery. Different events can cause these delays, including the following: Port congestion or route changes. Incorrect or incomplete delivery address and contact details.