How do I contact USPS about a lost package?

How do I contact USPS about a lost package?

If your insured mailing has been lost or damaged in transit, you may file an insurance claim:

  1. Online: Go to www.usps.com⁄help⁄claims. …
  2. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. …
  3. Evidence of Insurance.
  4. Proof of Value.
  5. Proof of Damage or Partial Loss of Contents.

What happens if USPS loses your package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

How long until USPS considered a package lost?

A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.

Can you contact USPS about a package?

Image of Can you contact USPS about a package?

Why is my USPS package still in transit?

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.

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What percentage of mail gets lost by the US Postal Service?

What percentage of mail is lost by the US post office? Wikipedia says 3%, but measuring is difficult.

Who is responsible if USPS loses a package?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

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