Can I speak to someone at DHL?

Can I speak to someone at DHL?

Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. Take a look at ways you can contact our Customer Service team below.

How do I contact DHL USA?

How do I text DHL?

STAY CONNECTED WITH DHL ALERTS Receive SMS text messages about your shipments status. To get started, text the word “Subscribe” to 55326.

Does DHL work 24 hours?

DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information.

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

How long does it take for DHL to deliver?

Key Points: Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.

Who delivers DHL in USA?

Since 2003, the Postal Service has provided last-mile delivery for DHL in over 20,000 ZIP Codes nationwide through its Parcel Select service. This expansion makes USPS the exclusive provider of delivery service to DHL for 3,600 of the nation’s 46,000 ZIP Codes through use of Priority Mail and Parcel Select service.

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

Why does DHL take so long to deliver?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Is DHL text real?

Some of our customers have received these text messages. Unfortunately it’s a scam. Mobile users receive what looks like a parcel notification via text message from Deutsche Post or DHL with a link to track or confirm the shipment. You should never click on the link in these fraudulent SMS!

Will DHL send you a text message?

DHL Express can send you an e-mail, SMS or Whatsapp message for: Information about the status of your DHL Express (e.g. via our On Demand Delivery service). Payment of VAT and/or duties for a shipment you receive from a shipper in another country.

Does DHL have an email address?

Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

How can I speed up DHL delivery?

All DHL Express services available offer express delivery by the end of the next possible working day. If you’re looking for a faster delivery, we also offer before 9am and 12pm delivery services to many destinations. These services are available on bookings made by phone or booked online using DHLitNow.

Does DHL deliver on Saturdays USA?

No, DHL does not ship on Sundays in the United States. DHL also does not ship on Saturdays in the U.S. It does, however, ship on Saturdays and Sundays in several countries around the world, including many countries in Asia.

How long does it take DHL to deliver international?

3 – 10 business days.

Can I sue DHL for lost package?

Raising a Claim by Filling Out an Online Form Visit the Holders and Shippers section of the DHL Express homepage. Select Missing Content or Lost Shipment under the Select the claim you need to file section. Complete the e-form with the required information. Attach the supporting documentation if necessary.