Can I email DHL?

Can I email DHL?

Email. If you wish to email us, please click here to fill in our form and we will get back to you in around 3 working days. Alternatively, you may like to view our Frequently Asked Questions for answers to many popular queries.

How do I contact DHL UK customer service?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

How can I message DHL?

Receive proactive real-time tracking updates for your DHL shipments.

1. Follow @dhlushelp on Twitter.
2. Click on the envelope icon to send a Direct Message.

How do I complain to DHL UK?

DHL (UK) complaints contacts

1. Call Customer Services on 0345 072 0278.
2. Visit Customer Services.
3. Call General Enquiries on 0844 248 0844.
4. Tweet DHL (UK)
5. Watch DHL (UK)
6. Follow DHL (UK)
7. Follow DHL (UK)

What is DHL email?

Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

How do I make a complaint to DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

How do I get a refund from DHL?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.

Why can’t I track my DHL parcel?

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

Is my DHL text real?

Some of our customers have received these text messages. Unfortunately it’s a scam. Mobile users receive what looks like a parcel notification via text message from Deutsche Post or DHL with a link to track or confirm the shipment. You should never click on the link in these fraudulent SMS!

Why does DHL take so long to deliver?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Is there an ombudsman for DHL?

The Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.

Is DHL a good delivery company?

DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

Who is the CEO of DHL in the UK?

Jose Nava, CEO, UK and Ireland, DHL Supply Chain Jose is responsible for the DHL Supply Chain business in the UK & Ireland, providing leadership to over 40,000 employees.

Where is DHL head office?

Who is the head of DHL?

What time do DHL deliver until UK?

Our driver will attempt delivery between 07:00 – 20:00 Monday to Friday. A 1 hour estimated time of delivery will be available to you from our track a parcel page. If there is no-one available to accept delivery, in most cases our driver will post through your letterbox.