Can I get a refund from DHL?

Can I get a refund from DHL?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.

How do I make a claim with DHL?

Send your claim via email to NLCSExpressClaims@dhl.com with the following information (preferably in a PDF file): Shipment number and/or file number. Copy of purchase or sales invoice for the missing or damaged goods. Weight of missing or damaged goods.

How long do you have to file a claim with DHL?

When you submit a claim, it has to be within 30 days from the date that DHL accepted the shipment to be considered as a valid claim.

How long before a package is considered lost DHL?

Tracking DHL Lost Packages The DHL regulation says if a customer’s package does not arrive within 10 days after the scheduled delivery date, as an eCommerce service provider, you have to investigate the lost item. You can start doing that by tracking the customer’s shipment using the DHL tracking link.

Can I claim for late delivery?

When a courier company delays a shipment, you can always claim compensation from them. However, usually its amount will be lower than the loss really suffered. Moreover, there is no guarantee that you will receive any compensation.

What happens if DHL Express does not deliver on time?

If DHL makes a delivery later than their commitment time, DHL will refund/credit your shipping account with the shipping charges.

Can I get a refund if DHL is late?

If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.

Can I sue DHL for lost package?

Raising a Claim by Filling Out an Online Form Visit the Holders and Shippers section of the DHL Express homepage. Select Missing Content or Lost Shipment under the Select the claim you need to file section. Complete the e-form with the required information. Attach the supporting documentation if necessary.

Why is my DHL package taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

What do I do if my package hasn’t arrived DHL?

Contact customer service If the delivery status of your package remains unclear, be sure to contact us straight away. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging.

What happens when DHL loses your package?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.

How do you compensate a customer for late delivery?

How to Respond to Customers After a Late Delivery

1. Be Honest About Your Capabilities. Don’t put your company in a situation where late deliveries are common because you’re stretching your shipping resources too thin. …
2. Be Transparent About Delays. …
3. Be Generous With Your Time and Compensation.

Will DHL reattempt delivery?

For DHL Global Forwarding customers, to arrange a redelivery please contact one of our customer service team.

Are DHL shipments guaranteed?

In the case of multiple piece shipments, the Guarantee will apply to every piece in the shipment. If a late delivery occurs for any piece within the shipment, the credit or refund will be applicable to the entire shipment.

Does DHL ship late?

How Late Does DHL Deliver USA? In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes.