Can I get a refund on Alibaba?

Can I get a refund on Alibaba?

If the Seller fails to respond within five (5) calendar days after the Buyer submits its request, the Alibaba.com platform will fulfill the Buyer’s refund request. The refund does not include any service fee(s) paid by the Buyer.

How long does it take to get a refund from Alibaba?

How long does it take for me to receive the refund for Trade Assurance order? Alibaba.com generally processes payments within 3 working days once an agreement has been reached.

How do I track my Alibaba refund?

1. Go to Orders-All Orders to find the order list. 2. Find the order and click ‘View refund application’ to check the Dispute Status and Operation Record.

What happens if you get scammed on Alibaba?

A free service offered by Alibaba, Trade Assurance covers you if the products you ordered do not ship on time and if the product you receive does not meet the specifications or quality standards. If this happens, Alibaba will give you a full refund.

Can you get your money back if you get scammed on Alibaba?

Pay through Alibaba.com’s secure payment platform Keep in mind: The basis of protection is the Alibaba.com online order. It is only enforced when you pay online via Alibaba.com. If there’s an issue with your order, request a refund within 30 days of product delivery.

Is Trade Assurance safe on Alibaba?

Trade Assurance is the safest way to buy products on Alibaba. And, according to Alibaba, Trade Assurance is a free program to use through them. This means that your orders are protected until you get your products.