Can you get money back from Alibaba?

Can you get money back from Alibaba?

If the Seller fails to respond within five (5) calendar days after the Buyer submits its request, the Alibaba.com platform will fulfill the Buyer’s refund request. The refund does not include any service fee(s) paid by the Buyer.

Can you get your money back if you get scammed on Alibaba?

Pay through Alibaba.com’s secure payment platform Keep in mind: The basis of protection is the Alibaba.com online order. It is only enforced when you pay online via Alibaba.com. If there’s an issue with your order, request a refund within 30 days of product delivery.

Can you dispute on Alibaba?

1. After the buyer submits dispute, you two parties have 3 to 30 days to negotiate without the involvement of Alibaba. If the supplier provide different proposal, you could request Alibaba.com’s assistance by clicking the “Escalate Dispute” button, or may continue to negotiate with the seller.

How do I dispute an order on Alibaba?

If you sign in with Alibaba.com APP, please follow below steps:

1. Go to My Alibaba-Manage order, click the order to order detail page.
2. On the order detail page, click Apply for refund to open dispute.
3. Fill the dispute form then click “Submit”.
4. After submitting the dispute, please wait for your supplier’s response.

Does Alibaba have buyer protection?

Trade Assurance is Alibaba.com’s order protection service, which ensures your product is produced to the quality you expect, paid for securely, and shipped on time.

Who pays for return shipping on Alibaba?

Article 49 Fines, warehousing fees, shipping costs for returning products, and other losses resulting from detention of products by the customs shall be borne by the liable party as determined by Alibaba.com, and if said losses are otherwise agreed upon by the Parties, such agreement shall prevail.