Can you get your money back from Alibaba?

Can you get your money back from Alibaba?

30 days after delivery, if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

Can you dispute on Alibaba?

1. After the buyer submits dispute, you two parties have 3 to 30 days to negotiate without the involvement of Alibaba. If the supplier provide different proposal, you could request Alibaba.com’s assistance by clicking the “Escalate Dispute” button, or may continue to negotiate with the seller.

How do I file a dispute with Alibaba?

If you sign in with Alibaba.com APP, please follow below steps:

1. Go to My Alibaba-Manage order, click the order to order detail page.
2. On the order detail page, click Apply for refund to open dispute.
3. Fill the dispute form then click “Submit”.
4. After submitting the dispute, please wait for your supplier’s response.

Can you get your money back if you get scammed on Alibaba?

Truthfully, you’re 100% protected just by making sure the payment terms are protected until the products are in your home. If you never receive the products Alibaba will credit you back your money. Then they’ll open a dispute with the supplier on your behalf.

Does Alibaba have buyer protection?

Trade Assurance is Alibaba.com’s order protection service, which ensures your product is produced to the quality you expect, paid for securely, and shipped on time.

How long does it take to get a refund from Alibaba?

Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days. T/T: receive the refund within 7 working days.