Does Parcelforce have live chat?

Does Parcelforce have live chat?

Support via our live chat is available 24 hours per day, 7 days a week. In the first instance, you should send us a message via the online claims portal. If you need help on how to do this, see the following help guide. You can also email your enquiry to [email protected].

Is Royal Mail same as Parcelforce?

In 1990 Royal Mail Parcels was rebranded to Parcelforce, along with a massive investment in IT and infrastructure with the introduction of online tracking and the construction our National and International sorting hubs. Then in 1998 the business was rebranded to Parcelforce Worldwide.

Is Parcelforce the same as DHL?

Its European delivery partner, General Logistics Systems (GLS), is also a subsidiary of Royal Mail and delivers more than one million parcels a day across 34 countries in Europe. Parcelforce Worldwide is a direct competitor of other worldwide delivery brands, such as DHL, DX Group, FedEx and UPS.

Where is Parcelforce head office?

What happens if Parcelforce lost my parcel?

Please use the track and trace system to see if it has been found. If it still has not been located, please visit our making a claim page where you will find help and information about how to proceed in making a claim.

Why can’t I track my Parcelforce parcel?

There are a few reasons why your tracking number isn’t recognised. Please check you’ve entered the number correctly. If you’re waiting for a parcel delivery check the sender has given you the right reference number. Check the reference number is for an item sent using a Parcelforce Worldwide service.

Who delivers Parcelforce in UK?

Parcelforce Worldwide is a GLS Network Partner. An unrivalled road-based European network for day certain guaranteed deliveries. GLS consists of 23 parcel delivery companies covering 5 million kms in 42 countries across Europe.

Is DPD the same as Parcelforce?

DPD vs Parcelforce: Europe Parcelforce does not have Europe specific services, they fall into the category of international services. DPD provides one European service, DPD Classic. DPD Classic reaches all major European destinations in 1-4 business days to serve your European delivery needs.

How late do Parcelforce deliver?

Please note: That we deliver Monday to Friday 7am to 5.30pm and Saturday 7am to 2pm. We currently cannot give specific times for deliveries. We will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot.

Is Parcelforce any good?

Always a great service with Parcel… Always a great service with Parcel force. Only company to take a large item for a decent price.

Is Parcelforce tracked?

All Parcelforce Worldwide UK services can be tracked, as can most of the international services except globalvalue and globaleconomy. Globalvalue and globaleconomy also have no delivery guarantee. The parcel numbers for these services start with CP.

Is Parcelforce a courier?

Parcelforce Worldwide offers a wide range of delivery services to suit your needs. We pride ourselves on offering courier services that are as flexible and convenient as possible for our customers.

How long do Parcelforce hold parcels?

We will hold your parcel for 20 days, after which your parcel will be returned to sender.

Who owns Parcelforce?

Do Parcelforce leave parcels Post Office?

If you are not at home when the driver attempts to deliver, they will leave a card with the details of your local Post Office where your parcel is being securely held for you to collect from the next working day. You need to take the card and a proof of ID showing your delivery address to collect your parcel.

What are my rights if a parcel is not delivered?

If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn’t met.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Who is responsible for missing package?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.