Does the shipper have to file a FedEx claim?

Does the shipper have to file a FedEx claim?

File promptly You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.

How does filing a claim with FedEx work?

You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that’s damaged, lost, or missing contents. You’ll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

Who can file a claim for a FedEx package?

Who can file a claim? The sender, the recipient or a third party can file the claim. How do I file a claim? Follow the three easy steps listed below to file your claim.

Can a customer file a FedEx claim?

Call customer service at 1.800. GoFedEx 1.800. 463.3339. Complete a claim form and e-mail, fax or mail it (see step 3).

Can I get a refund if FedEx loses my package?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

What do I do if my FedEx package wasn’t delivered?

If your package’s tracking status says it was delivered but you can’t find it, go to our tracking page and follow these steps:

1. Enter your tracking number or reference number.
2. Select Manage Delivery, then Report Missing Package. …
3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

How long does it take FedEx to resolve a claim?

Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.

What do I do if someone stole my package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

1. Contact the Sender. …
2. Report It to FedEx, UPS or USPS. …
3. Report the package theft to Amazon. …
4. File a Police Report for the Stolen Package. …
5. Talk to Your Credit Card Company.

What happens if FedEx damages a package?

FedEx automatically protects packages against loss or damage up to a value of $100 without a declaration of value. If the value of your item is over $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.

How do I know if FedEx lost my package?

You can contact FedEx customer service in a couple of different ways, with the first being through their main customer service and support number. This number – 1-800-463-3339 – can be called anytime, day or night and is totally toll-free.

How do I contact FedEx about a damaged package?

You should contact customer service at 1-800-463-3339 and do the following:

1. Say claims to receive a case number for your claim.
2. Fill out the claim form.
3. Submit your supporting documentation online or via mail.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Is seller responsible for lost package?

Your item was delivered by a courier If you agreed to them, it’s not the seller’s responsibility if your order has gone missing. If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue. You can ask them to redeliver your item.

Are FedEx packages insured?

Declared value rates are incremental and depend on the amount you declare. The first $100 of value in your shipment is included in your shipping rate at no extra charge as part of our standard $100 limit of liability. Your declared value fees reflect any amount that exceeds that $100.