Does UPS reimburse for damaged packages?

Does UPS reimburse for damaged packages?

It’s no surprise that some packages end up damaged when you hear about how some employees are treating packages. Luckily, you can receive a full refund when a damaged shipment was delivered to you. However, UPS® has a five-step process to follow before a shipper can get the claim paid.

How do I dispute a UPS damage claim?

Refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping for terms and conditions applicable to the UPS Service Guarantee.

1. Step 1: Provide package details. …
2. Step 2: Identify your role. …
3. Step 3: Enter detailed package information. …
4. Step 4: Submit your claim.

Can UPS deny a claim?

TROUBLESHOOTERS: UPS customers denied damage claims after failing to follow packing guidelines.

Does UPS actually pay claims?

UPS Pays the Claim Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less. UPS will also contact you if they refuse the claim.

Who is responsible for damaged UPS package?

The shipping company needs to inspect the damage and consider all circumstances before they offer you compensation. Whether you are dealing with an international or a domestic damaged UPS package, you must report the issue within 60 days of the delivery date.

What happens when UPS report a damaged package?

Senders or recipients of packages can use our online claims process to report damaged packages. Inspection by a UPS representative may be required. You also have the option to submit photo documentation with your claim.

How long does UPS take to investigate a claim?

UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.

How long does a UPS damage claim take?

How long does the claim process take? Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days.

How much does UPS cover for damaged package?

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.