Does UPS return damaged package?

Does UPS return damaged package?

Luckily, you can receive a full refund when a damaged shipment was delivered to you. However, UPS® has a five-step process to follow before a shipper can get the claim paid.

What happens if my UPS package is damaged?

Senders or recipients of packages can use our online claims process to report damaged packages. Inspection by a UPS representative may be required. You also have the option to submit photo documentation with your claim.

Do I get a refund if my package is returned to sender UPS?

Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request must be within 15 days of the originally scheduled delivery date. As a rule, you need the UPS tracking number to file a claim.

What do I do if UPS returned to sender?

If you require the parcel to be returned to the sender then you would need to request this before the parcel is delivered. We would need to be talking to the contract holder (whoever paid and ordered the service) to be able to handle such a request.

Does USPS refund shipping for damaged package?

A claim for a damaged package is very straight forward. If the item was insured and the USPS staff damaged the item while in their possession, a claim will reimburse you for the loss. Keep in mind you need a proof of value or an estimate of the cost to repair the items that were damaged.

How much does UPS cover for damaged package?

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.

Should you accept a damaged package?

While refusing it may seem like the obvious answer, you should make every attempt to accept it and document the damage at the point of delivery. In other words, write what is damaged, where it is damaged and a complete, specific number of damaged items in detail on the bill of lading.

Who files UPS claim shipper or receiver?

No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper.

How long does UPS take to investigate a claim?

UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.