How can I apologize for delayed delivery?

How can I apologize for delayed delivery?

Dear [Customer Name], We’re extremely sorry for the delay in delivery. Here’s what happened — [Explain why the delivery took time]. Here’s how we’ll fix this — [Explain how you will prevent future delivery delays].

How do I respond to a delayed shipping?

Also, you will be providing the information customers need to feel confident in their purchase.

1. Apologize and show empathy. The most important thing in a shipping delay email is to let the customer know that you’re concerned about their order. …
2. Offer information. …
3. Make it right. …
4. Ask them to follow up.

How do you explain late delivery?

How to Tell a Customer Their Order is Late [Templates and Tips]

1. How to explain a late delivery to a customer. …
2. Don’t Make Excuses. …
3. Be Honest and forthcoming. …
4. Don’t make promises you can’t keep. …
5. Apologize. …
6. Offer potential solutions. …
7. Follow up once the problem is resolved. …
8. Thank the customer for their patience.

How do you apologize professionally?

4 steps to the perfect work apology

1. Acknowledge what happened. …
2. Admit your mistake, but don’t focus on your initial intentions. …
3. Concentrate on what you learned. …
4. Suggest a plan or solution. …
5. Apologizing too much. …
6. Taking the blame for things that aren’t your responsibility.