How can I make a claim to DHL?

How can I make a claim to DHL?

Contact your local customer service and notify them of the damage. You will be prompted to provide the 10-digit Air Waybill (AWB) number along with some basic verification proving you are either the sender or receiver.

How do I claim a lost parcel from DHL?

How To File a Claim for a Lost Parcel With DHL

1. Visit the Holders and Shippers section of the DHL Express homepage.
2. Select Missing Content or Lost Shipment under the Select the claim you need to file section.
3. Complete the e-form with the required information.
4. Attach the supporting documentation if necessary.
5. Click on Submit.

Can I get compensation from DHL?

If your shipment is damaged or missing, please notify our customer service department as soon as possible: at the time of delivery for visible damage, within 7 days of delivery in case of non-apparent damage or (partial) loss.

When can I file a claim with DHL?

DHL Claims must be filed within 30 days of the shipment date of the package. Claims can be filed for service failures including: Delayed Delivery. Damaged/Loss Package.

Does DHL refund for lost packages?

DHL offers refunds for over 50 service failures including “late deliveries”, “lost packages” or “wrong surcharges applied” but needless to say, shipping carriers deliberately make it difficult for businesses to claim refunds.

What happens if my DHL parcel goes missing?

If your parcel has been delayed or has gone missing, contact the sender which could be the customer service department of the online store where you placed your order. They may ask DHL to investigate your case.