How can I speak with DHL customer service?

How can I speak with DHL customer service?

Documents and Packages

1. 1 800 888 388.
2. Contact DH Express Send Email.
3. Contact DHL Express FAQ, Tips and Advice.
4. Chat with Us.

What is DHL eCommerce number?

When you place an order on an online shop that uses DHL eCommerce services for their fulfillment, they will provide the tracking number or ID. This information is relayed to you in the form of confirmation emails or shipment notifications. These typically contain the tracking number or ID.

What is DHL eCommerce distribution center?

DHL eCommerce Solutions provides domestic and international parcel delivery for high volume business customers. We support your processes with end-to-end shipping solutions to help enable your e-commerce business.

How do I file a claim with DHL eCommerce?

Send your claim via email to [email protected] with the following information (preferably in a PDF file): Shipment number and/or file number. Copy of purchase or sales invoice for the missing or damaged goods. Weight of missing or damaged goods.

Why is my DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How can I complain to DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

Who delivers DHL eCommerce?

DHL Domestic Shipping DHL partners with local postal services to offer domestic shipping services. In the US, USPS handles the final mile and return pickups, while DHL manages the initial pickup and sorting of the packages. Cost-Effective, B2C Shipping Solution For Parcels Under 1 lb.

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Why is my DHL shipment not moving?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

How long DHL eCommerce takes?

Do you offer next day delivery service? The delivery times for the DHL eCommerce Solutions international shipping products typically vary between 4-12 business days and for domestic deliveries between 1-5 business days. For faster shipping please refer to For faster shipping please refer toDHL Express.

Why is my DHL eCommerce tracking not updating?

Why is my DHL eCommerce Shipment Status not updating? DHL provides milestone tracking only for most shipments. This means that it might take some time for a new tracking event to be displayed. The package is still in transit despite this delay in updating tracking events.

Is DHL eCommerce same as DHL?

DHL Express and DHL eCommerce are two separate companies owned by the same parent: Deutsche Post DHL Group. DHL Express exclusively provides international services, while DHL eCommerce offers both domestic and international services.

Does DHL refund for lost packages?

DHL offers refunds for over 50 service failures including “late deliveries”, “lost packages” or “wrong surcharges applied” but needless to say, shipping carriers deliberately make it difficult for businesses to claim refunds.

Is DHL eCommerce reliable?

Generally, U.S.-based online merchants who deliver primarily to customers in the United States are better off with DHL eCommerce while those who frequently ship cross-border to international destinations should probably rely more on DHL Express.

Does DHL reimburse for lost package?

If a package is lost, the customer will surely ask for a refund or a replacement. If the shipping carriers such as FedEx, UPS, or DHL cannot locate the package, the next step for the customer is claiming the insurance to recover the value of the package.

Does DHL deliver late?

DHL delivery hours are between 8 AM to 6 PM, Monday to Friday in the US. DHL doesn’t offer weekend or holiday delivery in the US, unless you’re willing to pay extra and make special arrangements. For international shipments, DHL Express Service point locations are open from 9 AM to 6 PM.

Does customs check every package?

Does customs check every package? The short answer is yes. Customs checks all inbound international packages and mail. During this process, a customs officer in the country you’re shipping to will review the package to make sure it meets the country’s laws, regulations and policies.

What does it mean when your order is on hold?

The order shows as delivered by the courier but it has not been delivered to the customer; please follow up with the courier and the customer. For more information, please refer to this article: My customer has claimed non-delivery but the tracking is showing as delivered.