How can I talk to someone at Macy’s customer service?

How can I talk to someone at Macy’s customer service?

If you have any questions, contact Customer Service at 1-800-BUY-MACY (1-800-289-6229).

What is Macy’s customer service number for online orders?

Purchase History Please try again later or contact Customer Service at 1-800-289-6229.

How long does it take Macy’s to process an online order?

Most items available at your local store will be ready in just two hours if your order is placed before 6pm local time. Items being shipped to your local store may take up to 5-8 business days. *Orders available at your local store must be picked up within 7 days.

Why was my order Cancelled Macy’s?

Reasons include, but are not limited to: Type/quantity of items ordered (for example, fine jewelry or Macy’s Gift Cards) The address and phone number provided does not match what your bank has on file. Your order is shipping to an alternate address.

Does Macy’s refund stolen packages?

Macy’s will process your refund if your package got stolen. You can apply for a refund within 45 days of the expected delivery date. To process this, you have to contact Macy’s customer service and inform them about the stolen or missing item immediately after you notice you have not gotten your order.

Who owns Macy’s?

How do I know if my Macy’s order went through?

How can I track my order? Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it’s in transit.

Who Does Macy’s ship with?

‘ Macy’s uses the United Parcel Service (UPS) to ensure customer items are delivered to them. They do not use FedEx as their parcel carrier. UPS has collaborated with United States Postal Service (USPS) to assist in the standard shipping of customer deliveries.

Can I return Macy’s online orders in store?

Return to a store: Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.

Why are my online orders being Cancelled?

The big reason why any online order would be cancelled is suspected fraud. Believe it or not, even small stores have to deal with people attempting to use stolen credit cards to purchase merchandise and for items that wouldn’t always be expected.

Where is my order history?

Review your order history

• On your mobile device, open the Play Store .
• At the top right, tap your profile icon.
• Tap Payments & subscriptions. Budget & history.
• Tap Purchase history.

How long does Macy take to ship?

Standard Delivery

How long does it take to get your money back from Macys?

Macy’s will process your credit immediately if you make an in-store return. If you mail in your order, your credit will be processed when Macy’s receives it. For in-store returns, you can expect to see the money returned to your account within 1-3 days, depending on your bank’s processing time.

Why is there a charge on my card if my order was canceled?

If it appears that you are still being charged, even though the order is canceled, it is most likely due to the store not releasing the authorization hold. What is an authorization hold? An authorization hold is an amount placed on your card to ensure enough funds are available for your first payment.

How long does it take for Macy’s to process a payment?

Your Macy’s Credit Card payment will usually post in 1 to 3 business days when you pay by phone, online or in stores. Unfortunately, payments made via mail will take much longer. That’s why you should always make sure to send your payments at least 7 days before your due date to avoid any late fees.

What do I do if I didn’t receive a package from Macy’s?

Please let us know, within 30 days of the delivery date represented in your tracking information, if you did not receive your merchandise, or if you are missing merchandise. If you do not report this within 30 days, we will not be able to issue you a refund.

What do you do if someone steals your package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

1. Contact the Sender. …
2. Report It to FedEx, UPS or USPS. …
3. Report the package theft to Amazon. …
4. File a Police Report for the Stolen Package. …
5. Talk to Your Credit Card Company.

What to do if you receive a package you didn’t order?

If you receive a package, or item, that you didn’t order, check with friends and family or contact Customer Service to confirm it’s not a gift to you. If you receive a package addressed to someone else, contact Customer Service.