How do I claim a package from DHL?

How do I claim a package from DHL?

Your claim may be submitted in any suitable format but it should include the following information:

1. If you have purchased Cargo Insurance from DHL Freight, please provide invoice copy and proof of payment.
2. Identified transport event.
3. Transport reference.
4. Route (from where to where)
5. Waybill copy.

How long do DHL claims take?

Once a claim/dispute has been filed, please know that the process can take approximately thirty (30) calendar days.

What happens if DHL lose your parcel?

Lost parcel with DHL If your package gets lost with DHL, you will have to complete a damage notification on their website or call the customer service team. Liability in case of loss is under the Universal Postal Union conventions.

Can I get compensation from DHL?

If your shipment is damaged or missing, please notify our customer service department as soon as possible: at the time of delivery for visible damage, within 7 days of delivery in case of non-apparent damage or (partial) loss.

Does DHL refund for lost packages?

DHL offers refunds for over 50 service failures including “late deliveries”, “lost packages” or “wrong surcharges applied” but needless to say, shipping carriers deliberately make it difficult for businesses to claim refunds.

What do I do if DHL says delivered but no package?

By contacting DHL, you can find out the status of your package and receive a refund if necessary. When speaking with DHL, you’ll need to provide your tracking number and order information. They may also request details about the package to further help them locate it.

How to claim refund from DHL?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.

Does DHL pay for stolen packages?

If your delivery is still nowhere to be found, the next step is to file a missing package claim with DHL. However, according to DHL policy, only the bill-to-party/shipper can file these claims. As such, the company recommends contacting the shipper/seller to make a claim.

Can I sue DHL for lost package?

Raising a Claim by Filling Out an Online Form Visit the Holders and Shippers section of the DHL Express homepage. Select Missing Content or Lost Shipment under the Select the claim you need to file section. Complete the e-form with the required information. Attach the supporting documentation if necessary.

How do I report a missing DHL package?

DHL missing packages:

1. Call 1 (800) 225-5345 – speak with customer service for a tracking update.
2. Ask neighbors and look for a notice of attempted delivery.
3. You have 30 days to file a claim.
4. Start a claim with DHL here. . .