How do I contact a FedEx claim?

How do I contact a FedEx claim?

Call customer service at 1.800. GoFedEx 1.800. 463.3339. Complete a claim form and e-mail, fax or mail it (see step 3).

Can I contact FedEx via email?

If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.

How do I claim compensation from FedEx?

Refunds for Missing & Damaged Shipments Go to the FedEx website. Navigate to Customer Support>Claims. Fill in the online form.

What happens when you file a claim with FedEx?

Once we receive your claim, we’ll notify you if we need to inspect your shipment. Be sure to keep any original packaging for inspection, and don’t discard it until after your claim is resolved. Read more about how to file a claim and get step-by-step instructions.

Will FedEx reimburse for lost package?

Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.

How do I contact FedEx about a missing package?

Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.

What is FedEx print email address?

FedEx Office Print & Go Email Email your files to [email protected] and receive a retrieval code. 2. Go to the self-service area at a nearby FedEx Office.

How do I report a FedEx package not delivered?

1. If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps:
2. Enter your tracking number or reference number.
3. Select Manage Delivery, then Report Missing Package.

Does FedEx have chat support?

How long does FedEx take to pay a claim?

Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.

How do I escalate a FedEx complaint?

FedEx

1. Call Customer Care Contact Form on 1 (800) 463-3339 or 1 (800) Go FedEx.
2. Visit Customer Support Center.
3. Tweet FedEx Customer Care.
4. Tweet FedEx.

Who should file a FedEx claim?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

Do lost packages ever get found?

The Postal Service has its own “lost and found” department in Atlanta called the Mail Recovery Center (MRC), which some may recognize by its older name, the “Dead Letter Office.” The staff at the Mail Recovery Center is dedicated to reuniting lost letters and packages with their recipient or sender.

Who is responsible if FedEx loses a package?

Summary. FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. While it is always a good idea to keep open lines of communication between the shipper and the recipient, FedEx is there to help you with claims.

Who is responsible for missing package?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.