How do I contact BT about a moving house?
How do I contact BT about a moving house?
You can call us on 0800 783 0235.
Can I move my BT router to another house?
Tell us about your move Use your BT login details to start your home move journey. Let us know your new address and choose a moving date. If you can try to give us two weeks’ notice, that’s normally plenty of time to get you set up. We can support shorter notice periods in most cases.
What happens to my BT contract if I move house?
What will happen to my broadband term if I move? Any term remaining on your existing broadband contract will be transferred to your new address if you take the same service there. However, if the term on your broadband contract is less than three months, a new three-month contract will apply at your new address.
Can I cancel BT if I move house?
As standard ADSL broadband is available at your new address, but you chose to move to Virgin Media instead, then BT are quite within their rights to charge the full cancellation fee, plus any equipment costs. The only way you can avoid that cost, is to move your service to BT Retail instead.
Can I transfer my broadband to a new address?
Most providers will have dedicated teams to make it easy for you to transfer your broadband to your new home. You will need to contact customer services in advance to arrange the transfer — just be aware that some providers require 30 days notice while others require two weeks.
How long does it take to transfer BT broadband?
If you’re new to BT, we’ll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer. Existing customer? If you’re moving home it may take us up to 2 weeks – occasionally longer – so please contact us when you know the date.
Can I keep my BT number when I move?
Keeping your current phone number when you switch calls to BT. Your telephone number will stay the same – there’s no need to change this when you switch back to BT from another provider.
How can I cancel my BT contract without paying?
You can cancel your BT service by calling them on 0800 783 1401. In some cases, it might be possible to cancel your BT service without paying an early cancellation fee.
How much do BT charge to cancel a contract?
BT broadband early cancellation fees BT charges a fee for each month remaining on your contract at the time of cancellation, minus VAT and minus an additional 1%. It also takes into account any discounts you have with the package.
When should you set up internet when moving?
Make sure you schedule installation at least two weeks prior to your move-in date.
Can I cancel MyBT contract online?
BT, like many other companies, doesn’t give you the option to cancel your contract online. To do so you’ll have to speak to the customer retention teams that will implore you to remain with them, potentially offering savings and deals as an incentive.
Do I have to return MyBT TV box?
Just to be absolutely clear your original box is yours to keep. The new box is now on loan and should be returned if you cancel your BT TV contract and no longer pay a BT TV subscription.
How do I cancel MyBT phone line?
To stop your phone service you’ll need to give us a minimum 30 days’ notice. If you want to stop the service before the 30-day period ends, you’ll be charged for the remaining days.
How do I get Wi-Fi in a new house?
4 steps to set up your new internet connection
- Find an internet service provider.
- Install your equipment.
- Set up your wireless network.
- Connect your devices.
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