How do I contact FedEx about a missing package?
How do I contact FedEx about a missing package?
Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.
How do I check on my FedEx claim?
How to check the status of a FedEx claim?
- Log into your FedEx account. This is a mandatory step to view your claims, otherwise, you won’t be able to see the details.
- Then go to Support > File a claim.
- Click Start a Claim button.
- Select View My Claims tab at the top. The claim tracking number will be necessary.
How do I claim refund with FedEx?
You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. 399.5999 (option 4). Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable.
How can I contact FedEx by phone?
What do I do if my FedEx package never arrived?
- If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps:
- Enter your tracking number or reference number.
- Select Manage Delivery, then Report Missing Package.
What to do if package is missing?
File a Claim If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.
How do I follow up on a FedEx claim?
Log in to check the status of your claim online or to request email updates. Schedule reporting and view your claims report for FedEx Express and FedEx Ground through FedEx® Reporting Online.
How long does it take FedEx to resolve a claim?
Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.
Will FedEx reimburse for lost package?
You can file a claim for a missing FedEx package within nine months of its shipment date through the company’s Express, Ground, or Freight services. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content.
Does FedEx have 24/7 customer service?
Customer Support We appreciate hearing what’s on your mind. Your feedback, suggestions and ideas are what keep us going 24 hours a day.
Is there a live chat for FedEx?
Why is my FedEx package stuck in transit?
When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.
How do I get a refund from item not received?
If you qualify for a return but the seller won’t give you your money back, you have some options:
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
Who files FedEx claim shipper or receiver?
The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.
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