How do I contact UPS about a claim?
How do I contact UPS about a claim?
Customer Service Please visit our Customer Help and Support Center or call 1-888-742-5877.
Can you claim compensation from UPS?
Receiving Payment for a Claim If your claim has been issued, a request for payment can then be made by the shipper. A Request for Payment Form will be sent within the preferred method set in your profile to be returned.
How long does UPS take to settle a claim?
We try to review and process all covered claims within a window of 5 business days following initial receipt of your claim and associated paperwork. If you have received written notice that your claim has been processed, but have not received payment after 14 days, contact us via phone at 1-866-384-1852.
What do I do if UPS lost my package?
UPS lost packages:
- Call 1 (800) 742-5877 – speak with customer service for a tracking update.
- Ask neighbors if they received the package.
- Wait 24 hours after the expected delivery date and time to file a claim.
- Start a claim with UPS here. . .
Does UPS usually find lost packages?
UPS requires the shipper to report any lost packages. Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days.
Who do I call if my UPS package doesn’t arrive?
Call Customer Care on 1-800-742-5877 (1-800-PICK-UPS®) Send an email to Customer Services customer.service@ups.com.
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