How do I dispute a FedEx invoice?

How do I dispute a FedEx invoice?

How to dispute an invoice:

1. Log in to FedEx® Billing Online.
2. On the ‘Account summary’ page, select the invoice you want to dispute.
3. In the ‘Invoice detail view’ section, click ‘Dispute invoice’
4. In the ‘Dispute entire invoice’ section, select a reason for the dispute.
5. Click ‘Dispute’

Can you dispute FedEx charges?

With FedEx® Billing Online, you can dispute an invoice or shipment – once you’ve sent a request, we aim to get back to you within three to five business days. Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date.

What is FedEx dispute email?

Please complete one form per air waybill number and submit to [email protected].

How do I get a revised invoice from FedEx?

Billing / Invoice FAQ’s

1. Please contact our Customer Service department at 1600 22 6161.
2. Or send an email to [email protected] and mention invoice and/or awb number.

How do I contact FedEx billing?

Created with Sketch. Enjoy the familiarity of receiving a hard copy of your invoice. Paper invoice customers do not have access to their invoices online. To sign up, contact your account executive, call 1.800.463.3339 or email customer support.

Do I have to pay FedEx duty and tax invoice?

The contract of carriage with FedEx states that the shipper is ultimately liable for any duties and taxes assessed on the shipment. If the receiver refuses the package, or the third-party FedEx account holder refuses to pay for duties and taxes, the original shipper will be billed for them.

How long do I have to pay a FedEx invoice?

This is 15 days from the date of the invoice.

Why did I get a FedEx duty and tax invoice?

If the recipient refuses the package, or the recipient or third-party FedEx account holder refuses to pay for duties and taxes, the original shipper will be billed for duties and taxes.

Why do I have a charge from FedEx?

The shipper states who will pay the duties, taxes and other charges using the appropriate Incoterms® – they state this on the air waybill and commercial invoice. FedEx follows this instruction and may have charged you if it was indicated that the receiver pays the duties, taxes and other charges.