How do I file a claim against FedEx?

How do I file a claim against FedEx?

Call customer service at 1.800. GoFedEx 1.800. 463.3339. Complete a claim form and e-mail, fax or mail it (see step 3).

Can I get a refund if FedEx loses my package?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

What to do if FedEx package is missing?

Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.) Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

How do I email a FedEx claim?

Via E-mail to file.claim@fedex.com. All claims should include: The freight bill number.

When should I file a claim with FedEx?

If your shipment experiences concealed loss, damage, delay or collect-on-delivery (C.O.D.) payment, you should file a claim within 21 calendar days of the delivery date. For any non-delivery or misdelivery of your shipments, you should file a claim within nine months of the ship date.

Who should file a FedEx claim?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

Who is responsible if FedEx loses package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

How long does FedEx take to pay a claim?

Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

When FedEx says delivered but no package?

You could get confused when it comes to the tracking codes. There will be one code with the SmartPost program, but you may see “delivered” and then “out for delivery” again. The thing to keep in mind is that you have only one code, and the first time it is delivered that means it’s at USPS being handed over from FedEx.

What to do if a package is missing?

1. You can report a missing USPS package by filing a claim at the USPS claims site.
2. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available.
3. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

How does a FedEx claim work?

You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that’s damaged, lost, or missing contents. You’ll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

Who files a claim with FedEx the shipper or the receiver?

The sender should file the claim, unless arrangements are made with the recipient.