How do I file a claim with DHL?

How do I file a claim with DHL?

Send your claim via email to NLCSExpressClaims@dhl.com with the following information (preferably in a PDF file): Shipment number and/or file number. Copy of purchase or sales invoice for the missing or damaged goods. Weight of missing or damaged goods.

How do I file a missing package claim with DHL?

DHL missing packages:

1. Call 1 (800) 225-5345 – speak with customer service for a tracking update.
2. Ask neighbors and look for a notice of attempted delivery.
3. You have 30 days to file a claim.
4. Start a claim with DHL here. . .

How long do you have to file a claim with DHL?

When you submit a claim, it has to be within 30 days from the date that DHL accepted the shipment to be considered as a valid claim.

Can you get a refund from DHL?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.

What if DHL lost my package?

You can contact them by calling (800) 225-5345. The customer care representatives will ask you for more information. Be ready to disclose the tracking ID number, the name of the person who sent the parcel, or the original shipping address.

What do I do if DHL says delivered but no package?

By contacting DHL, you can find out the status of your package and receive a refund if necessary. When speaking with DHL, you’ll need to provide your tracking number and order information. They may also request details about the package to further help them locate it.

How do I get a refund for a lost package?

You will need to follow these steps:

1. Go to USPS’ website.
2. Open the Help category.
3. Click on Requesting a Refund.
4. Click the Request a Refund link under the Apply Online section.
5. Sign in.
6. Complete the form.

Does DHL refund stolen packages?

And even if you can’t get DHL to reimburse you for your stolen purchase, some sellers are willing to send replacement items or give refunds for stolen packages. So even if it isn’t their fault that a package was stolen, it is often worth it to them to replace the item to have higher customer satisfaction.

Can I claim for late delivery?

When a courier company delays a shipment, you can always claim compensation from them. However, usually its amount will be lower than the loss really suffered. Moreover, there is no guarantee that you will receive any compensation.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

How long does a company have to refund your money?

You usually have to demand a refund between 30 and 60 days, and a chargeback even up to 120 days with some credit cards. Check the difference between refunds and chargebacks, so you know what you’re doing. When it comes to the companies’ time limit, it can range from 20 to 45 days.

What do you do if someone steals your package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

1. Contact the Sender. …
2. Report It to FedEx, UPS or USPS. …
3. Report the package theft to Amazon. …
4. File a Police Report for the Stolen Package. …
5. Talk to Your Credit Card Company.