How do I file a dispute on Alibaba?

How do I file a dispute on Alibaba?

If you sign in with Alibaba.com APP, please follow below steps:

1. Go to My Alibaba-Manage order, click the order to order detail page.
2. On the order detail page, click Apply for refund to open dispute.
3. Fill the dispute form then click “Submit”.
4. After submitting the dispute, please wait for your supplier’s response.

Can you dispute on Alibaba?

1. After the buyer submits dispute, you two parties have 3 to 30 days to negotiate without the involvement of Alibaba. If the supplier provide different proposal, you could request Alibaba.com’s assistance by clicking the “Escalate Dispute” button, or may continue to negotiate with the seller.

Can you get your money back if you get scammed on Alibaba?

Pay through Alibaba.com’s secure payment platform Keep in mind: The basis of protection is the Alibaba.com online order. It is only enforced when you pay online via Alibaba.com. If there’s an issue with your order, request a refund within 30 days of product delivery.

What happens if you get scammed on Alibaba?

A free service offered by Alibaba, Trade Assurance covers you if the products you ordered do not ship on time and if the product you receive does not meet the specifications or quality standards. If this happens, Alibaba will give you a full refund.

How do I speak to someone at Alibaba?

How do I contact Alibaba? You can contact Alibaba by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

How do I sue Alibaba?

To sue Alibaba, or another foreign company, here in California you would need to be able to establish jurisdiction over all of the defendants just to bring them into court. If you have an agreement with Alibaba it might specify where you must file a lawsuit against it and what law would apply to any claims.