How do I file a formal complaint with the USPS?

How do I file a formal complaint with the USPS?

File a Complaint with the U.S. Postal Service

1. Use the USPS website’s Email Us form. …
2. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.
3. Speak to the station manager (postmaster) at a local post office.
4. Contact the postal consumer and industry affairs office that handles questions for your district.

Does the post office take complaints seriously?

If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.

How do I report not receiving mail?

For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.” For lost or damaged mail, file a claim for either international mail or domestic mail.

How do I contact USPS customer service?

When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).

Who is the boss of the local postmaster?

Louis DeJoy is the 75th Postmaster General of the United States and the Chief Executive Officer of the world’s largest postal organization. Appointed by the Governors of the Postal Service, DeJoy began his tenure as Postmaster General in June 2020.

How do I email the postmaster general?

We’re in the digital age, and almost anyone can be reached through email. The postmaster general’s contact is [email protected], but as the Chief Executive Officer of a company with a 640,000-person workforce, she’s probably inundated with new messages.

What does USPS Consumer Affairs do?

Provides information and assistance for postal products and services. Oversees the resolution of customer issues and congressional inquiries; and promotes a proactive relationship that builds and improves customer retention.

What information should be included in a letter of complaint?

What to include in a complaint letter

• describe your problem and the outcome you want.
• include key dates, such as when you purchased the goods or services and when the problem occurred.
• identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.

Can the Post Office refuse to give me my mail?

Ruiz said carriers may refuse to deliver mail to places they feel are unsafe or threatening, such as a home with a dangerous dog. However, the Postal Service is supposed to leave a written notice to residents if they stop deliveries, telling them where to pick up their mail.

Why is the mail not being delivered?

The Postal Service has faced backlash in recent months for late deliveries, largely brought on by impacts of the COVID pandemic, staffing shortages, and increased mail volumes. But in some cases, your mail might not be delivered for reasons outside of USPS delays.

Why am I not getting mail delivered?

Delivery service may be suspended when there is an immediate threat (including, but not limited to, threats due to loose animals) to the delivery employee, mail security, or postal property. Delivery service may be temporarily withdrawn when animals interfere with our ability to complete mail delivery.

Why is mail taking so long?

The Postal Service has struggled for years with financial losses due to declining mail use, and the coronavirus pandemic exposed more issues within the agency as it struggled to cope with an avalanche of e-commerce purchases, worker availability problems and a disorganized processing network.

What happens if USPS loses your package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

Can I call USPS about my package?

Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.

Why is my package still in transit USPS?

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.

Who oversees the post office?

The Postal Regulatory Commission is an independent Federal agency that provides transparency and accountability of the U. S. Postal Service’s operations. The Postal Regulatory Commission is an independent Federal agency that provides transparency and accountability of the U. S. Postal Service’s operations.

Who regulates USPS?

The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.

Is USPS owned by the government?

The U.S. Postal Service (USPS) is a large business enterprise operated by the federal government. It has more than 600,000 employees and more than $70 billion in annual revenues.