How do I speak to a human at DHL?

How do I speak to a human at DHL?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
2. 02476 937 770.
3. Other ways to get in touch.

How do I contact DHL UK customer service?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

How can I message DHL?

Receive proactive real-time tracking updates for your DHL shipments.

1. Follow @dhlushelp on Twitter.
2. Click on the envelope icon to send a Direct Message.

Does DHL work 24 hours?

DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information.

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Does DHL deliver Saturday?

The simple answer is Yes! DHL does provide delivery options on Saturdays.

How do I complain to DHL UK?

DHL (UK) complaints contacts

1. Call Customer Services on 0345 072 0278.
2. Visit Customer Services.
3. Call General Enquiries on 0844 248 0844.
4. Tweet DHL (UK)
5. Watch DHL (UK)
6. Follow DHL (UK)
7. Follow DHL (UK)

Where is my shipment number DHL?

If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop. For examples of the tracking numbers used on DHL shipments, please click here.

How do I contact DHL in Germany?

Please contact the DHL Parcel customer service or call +49 228 4 333 112*.

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

Why does DHL take so long to deliver?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Is DHL text real?

Some of our customers have received these text messages. Unfortunately it’s a scam. Mobile users receive what looks like a parcel notification via text message from Deutsche Post or DHL with a link to track or confirm the shipment. You should never click on the link in these fraudulent SMS!

How late will DHL deliver?

DHL delivery hours are between 8 AM to 6 PM, Monday to Friday in the US. DHL doesn’t offer weekend or holiday delivery in the US, unless you’re willing to pay extra and make special arrangements. For international shipments, DHL Express Service point locations are open from 9 AM to 6 PM.

How can I speed up DHL delivery?

All DHL Express services available offer express delivery by the end of the next possible working day. If you’re looking for a faster delivery, we also offer before 9am and 12pm delivery services to many destinations. These services are available on bookings made by phone or booked online using DHLitNow.

How long does DHL take to deliver internationally?

3 – 10 business days.

Can I sue DHL for losing my package?

Raising a Claim by Filling Out an Online Form Visit the Holders and Shippers section of the DHL Express homepage. Select Missing Content or Lost Shipment under the Select the claim you need to file section. Complete the e-form with the required information. Attach the supporting documentation if necessary.

Do DHL packages get lost?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.

Is my parcel lost DHL?

If your parcel has been delayed or has gone missing, contact the sender which could be the customer service department of the online store where you placed your order. They may ask DHL to investigate your case.