How do I speak to someone at DHL?

How do I speak to someone at DHL?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
2. 02476 937 770.
3. Other ways to get in touch.

How do I contact DHL by phone?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

What do I do if my package is not delivered DHL?

My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.

Does DHL work 24 hours?

DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information.

How do I make a complaint to DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

Where is my shipment number DHL?

If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop. For examples of the tracking numbers used on DHL shipments, please click here.

Does DHL deliver Saturday?

The simple answer is Yes! DHL does provide delivery options on Saturdays.

How can I track DHL without tracking number?

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).

How do I arrange a DHL pickup?

Schedule A Pickup Anytime with MyDHL+ To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

Why is my DHL package taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

How late will DHL deliver?

DHL delivery hours are between 8 AM to 6 PM, Monday to Friday in the US. DHL doesn’t offer weekend or holiday delivery in the US, unless you’re willing to pay extra and make special arrangements. For international shipments, DHL Express Service point locations are open from 9 AM to 6 PM.

What happens if DHL Express does not deliver on time?

If a late delivery occurs for any piece within the shipment, the refund or credit will be given to the portion of the transportation charges applicable to the entire shipment.

How long does it take DHL to deliver international?

3 – 10 business days.

Where can I complain about DHL courier?

Consumers: 000800-050-1009.

Does DHL refund?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose “Request a Refund” from the Main Menu.

Is DHL a good delivery company?

DHL has a consumer rating of 1.39 stars from 415 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.