How do I speak to someone at DHL UK?

How do I speak to someone at DHL UK?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
2. 02476 937 770.
3. Other ways to get in touch.

How can I contact DHL customer care?

Does UK have DHL?

Whilst we have the capabilities to send parcels to more than 220 countries and territories worldwide, we also deliver to every corner of the UK. If you need to send a parcel within the United Kingdom, whether it’s to Newcastle, London or Manchester, the process couldn’t be easier or more convenient with DHL.

What time does DHL Open in UK?

Our depots Over 50 DHL Parcel UK depots across the UK where parcels can be dropped off or collected. Our depots are typically open 8am until 8pm Monday to Friday and 8am until 12pm on Saturdays. Don’t live near a depot?

Why hasn’t my DHL package arrived?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Is UK mail part of DHL?

Following the acquisition of UK Mail by Deutsche Post DHL Group in December 2016, the company will begin rebranding to DHL Parcel UK. The rebrand is part of the company’s growth plans as it will benefit from the recognition of being part of a market leader in global logistics.

Does DHL have WhatsApp?

Our new WhatsApp digital assistant is available 24/7 to track your shipments and answer general customer service enquiries. Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.

Does DHL require a phone number?

Your official company letterhead. Sender’s full name and address, including postal code. Sender’s telephone, fax or mobile number and VAT number. Receiver’s complete address details for the recipient of the shipment, including telephone, fax or mobile numbers.

How many days does it take DHL to deliver?

Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.

What is the difference between DHL Express and DHL Parcel UK?

DHL Express offers faster delivery services, which generally means a high service level than DHL Parcel. DHL Parcel offers more flexibility when it comes to shipping pallets within Europe, but DHL Express Worldwide is ideal if you need to ship pallets outside Europe.

How do I arrange my DHL collection?

1. Get Started Now.
2. Create a Shipment.
3. Create Shipment from Past.
4. Create Shipment from Favourite.
5. Get a Rate and Time Quote.
6. Schedule a Pickup.
7. Upload a Shipment File.
8. Scan a Barcode.

Can you see where your DHL parcel is?

If you received a DHL shipment number from the sender or online store where you placed your order you can follow the parcel online with track and trace. As soon as we’ve scanned your parcel, the shipping status will be visible online.

How late do DHL deliver UK?

In the UK, DHL working hours are from 7 AM until 8 PM on all the days in a week. The delivery regime in the UK is different from that of the USA.

Do DHL text you before delivery?

Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a ‘You’re next’ text when they are the next stop on the driver’s route.

How long will my shipment be on hold DHL?

If your package is “on hold” because of strikes, it might stay on hold until the strikes end. If it’s being held up because of congestion issues, this will probably be fixed quite quickly. It is normal for a hold to be resolved within a week of it occurring.

Why is my DHL package taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

How do I report a missing DHL package?

DHL missing packages:

1. Call 1 (800) 225-5345 – speak with customer service for a tracking update.
2. Ask neighbors and look for a notice of attempted delivery.
3. You have 30 days to file a claim.
4. Start a claim with DHL here. . .