How do you announce shipping delays?

How do you announce shipping delays?

Here are some best practices for defusing anger and rebuilding their trust:

1. Be upfront about the delay (subject line) …
2. Express gratitude (preview text/intro) …
3. Explain what the problem is (intro) …
4. Set expectations around the impact (body) …
5. Apologize for the inconvenience (body) …
6. Offer reassurance (body)

How do you convey a customers delay?

Shipping delay email template

1. Apologize and show empathy. The most important thing in a shipping delay email is to let the customer know that you’re concerned about their order. …
2. Offer information. …
3. Make it right. …
4. Ask them to follow up.

How do I apologize for shipping delays?

Body: Hi [first name], Unfortunately, your package has been delayed due to [insert reason]. We sincerely apologize for any inconvenience this may have caused you. Stay tuned for updates on your order tracking page [Link to order tracking page] and call/text our customer service team if you have any questions.

How do you write a delay letter for shipping?

We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.

How do I tell my customer about delivery status?

Subject: Your shipment is on its way! Dear Customer, Thank you for your recent order from our eBay shop. We are pleased to inform you that the items listed below are now on the way to you….What exactly is sent out in the delivery details email?

1. Number of items bought.
2. Delivery address.
3. Estimated delivery time.