How do you fill out a FedEx claim?

How do you fill out a FedEx claim?

You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage.

How do I email a claim with FedEx?

Via E-mail to file.claim@fedex.com. All claims should include: The freight bill number.

How do I claim refund with FedEx?

You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. 399.5999 (option 4). Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable.

Does the shipper have to file a FedEx claim?

Loss, damage or delay payment claims must be filed within 21 calendar days of the delivery date. Non-delivery or mis-delivery claims must be filed within 9 months of the shipment date.

Can I get a refund if FedEx loses my package?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

What to do if a FedEx package is missing?

Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.) Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

How long does it take to process a FedEx claim?

Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.

How long do you have to file a claim with FedEx?

If your shipment experiences concealed loss, damage, delay or collect-on-delivery (C.O.D.) payment, you should file a claim within 21 calendar days of the delivery date. For any non-delivery or misdelivery of your shipments, you should file a claim within nine months of the ship date.

How long does it take to receive claim from FedEx?

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed.

Can the receiver file a claim with FedEx?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Does FedEx actually investigate lost packages?

When this happens, you will need to file a claim with FedEx so the company can begin an investigation to either locate the lost parcel or compensate you for its loss.

How long does a lost package claim take?

Timeline for Filing Claims