How do you register a customer complaint?

How do you register a customer complaint?

How to lodge a consumer complaint online

1. Website. The government runs a portal called the Consumer Online Resource and Empowerment Centre (core.nic.in). …
2. Registration. To lodge a complaint, the consumer has to first register on the site. …
3. Lodging a complaint. …
4. Process. …
5. Status. …
6. Points to note.

What is complaint register?

Complaints Register means the system to be implemented and maintained by the Service Provider the purpose of which is to record and track complaints and enquiries from the public, as more fully described in clause 2.4.

How do you write a complaint example?

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

What are the 3 steps of a complaint?

Three Steps for Effectively Handling a Customer Complaint

• Listen attentively. …
• Empathize and apologize. …
• Offer and execute a solution. …
• Why Good Customer Service is So Important.

How do you file a complaint against a company?

The best way to do this is to file a complaint directly with the Ministry of Corporate Affairs (MCA). One has to fill in the form as per the guidelines mentioned in the form and provide all the mandatory data as required. Once done with the form fill up, one has to complete the Check Form and Pre-scrutinize the form.

How can I register a company complaint in India?

Steps to lodge consumer complaint

1. Step one: Visit the official website of consumer rights complaints https://consumerhelpline.gov.in/
2. Step two: Dial toll free number 1800114000 or 14404 given on the homepage.
3. Step three: You can make a call to the number and speak about your issue directly with the concerned officer.