Is it easy to get a refund from Alibaba?

Is it easy to get a refund from Alibaba?

30 days after delivery, if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

How do I track my Alibaba refund?

1. Go to Orders-All Orders to find the order list. 2. Find the order and click ‘View refund application’ to check the Dispute Status and Operation Record.

How long does Alibaba dispute take?

2. Alibaba dispute team will step in your case within 3 working days normally.

Can I cancel Alibaba order after payment?

When your order status is “The seller has shipped your order”: You cannot cancel your order after it is shipped. However, You can reject/return the goods after it is delivered to you). When your order status is “Awaiting Shipment”: You can cancel your order with the seller’s approval.

Can you get scammed on Alibaba?

There are many reports of scams on Alibaba, as well as other issues such as customer service, packaging, shipping times, and more. Most suppliers on Alibaba are manufacturers, but most require large minimum orders. As middlemen, wholesalers usually allow for smaller orders.

How do I complain about a seller on Alibaba?

1. Sign into the Complaint Center with your Alibaba account；
2. Choose the Other Trade Dispute type and click Report;
3. Click Complaint and you will find the filling template.
4. Fill out the complaint detail form and click Submit.