What causes delay in shipment?

What causes delay in shipment?

Shipments might get delayed because of schedule changes or traffic challenges, especially when using Inland Transportation. This especially happens during peak seasons such as Chinese New Year or the holiday season.

What does it mean shipment delayed?

If the tracking status is “Delayed” it means that unforeseen events of a logistic nature have occurred and that the delivery date will probably be postponed. In the following days the carrier will update the shipment tracking.

How do you inform a shipment delay?

Anatomy of a shipping delay email

1. Be upfront about the delay (subject line) …
2. Express gratitude (preview text/intro) …
3. Explain what the problem is (intro) …
4. Set expectations around the impact (body) …
5. Apologize for the inconvenience (body) …
6. Offer reassurance (body) …
7. Optional: Provide value with a resource or special offer (CTA)

How do you explain shipping delays to customers?

Also, you will be providing the information customers need to feel confident in their purchase.

1. Apologize and show empathy. The most important thing in a shipping delay email is to let the customer know that you’re concerned about their order. …
2. Offer information. …
3. Make it right. …
4. Ask them to follow up.

How do I tell my customers about delay?

In this article, you will learn the best way to tell a customer an order they placed is delayed.

1. Don’t Make Excuses. …
2. Be Honest and forthcoming. …
3. Don’t make promises you can’t keep. …
4. Apologize. …
5. Offer potential solutions. …
6. Follow up once the problem is resolved. …
7. Thank the customer for their patience.

How do you explain delay?

As a verb, delay means to put something off or postpone it until later, or to cause something to take longer or to be late. As a noun, delay means an instance of something being postponed till later, or the amount of time between when something was supposed to happen and when it does happen (the lull or interlude).

How do you write a delay letter for shipping?

We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.