What happens if a FedEx package is damaged?

What happens if a FedEx package is damaged?

You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage.

How do I contact FedEx about a damaged package?

You should contact customer service at 1-800-463-3339 and do the following:

1. Say claims to receive a case number for your claim.
2. Fill out the claim form.
3. Submit your supporting documentation online or via mail.

What does FedEx delivery exception damaged mean?

What does delivery exception damaged mean? When a package has been damaged in transit, the label is missing, or the label has become unusable, carriers apply the label “damaged” to the delivery exception.

Will FedEx replace broken packages?

FedEx makes it easy to deal with lost and damaged packages with their online claims filing system. For claims on packages worth $100 or more, you’ll need to provide documentation of the issue.

Who is responsible for damaged package FedEx?

FedEx automatically protects packages against loss or damage up to a value of $100 without a declaration of value. If the value of your item is over $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.

What happens if my package is damaged during shipping?

Shipping carriers can be liable if you have proof they damaged the product during shipping. This can be hard to prove since you can’t see what’s going on with every individual package. But many of the major carriers offer shipping insurance to let the sender file a claim if the package was damaged or lost in transit.

Should I open a damaged package?

As soon as you receive a dented box or open a package only to discover broken merchandise, get to work. Take pictures to document the condition of the delivery when it arrived — retailers may want proof. Hang onto any enclosed packing slips and return labels.

Should you accept a damaged package?

While refusing it may seem like the obvious answer, you should make every attempt to accept it and document the damage at the point of delivery. In other words, write what is damaged, where it is damaged and a complete, specific number of damaged items in detail on the bill of lading.

Does FedEx inspect packages?

FedEx and UPS each have their own fleet of planes, and the rules are not as strict. Price said the companies aren’t required to use X-ray, explosive-trace detection or canine screening but can at their option. He said they are required to physically inspect all packages.

What does red exclamation mark mean on FedEx?

The status ‘Exception’ means that an unexpected event is delaying the delivery of your package. Some examples include: Customs delays. Holidays.

Does FedEx pay for lost packages?

You can file a claim for a missing FedEx package within nine months of its shipment date through the company’s Express, Ground, or Freight services. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content.

Why is my FedEx package exception?

What does the “delivery exception” status mean? A delivery exception means your package is temporarily delayed while in transit due to unavoidable circumstances. The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions.

Who is responsible for a shipment damaged in transit?

Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired.

Is shipper responsible for damaged package?

For a carrier to be liable for losses or damages, the shipper must prove that their freight was in good condition when given to the carrier, but was delivered damaged, or not delivered at all, as well as the amount of the damage claimed.

What should you do if a product you received is damaged?

Contact the Seller Most retailers have their return policies on their websites, which includes a section on damaged or defective items. Even small ecommerce businesses will typically include this information on their website or product listing.

What percentage of FedEx packages are damaged?

Damage results by carrier vary, but the study found the following percentage of damaged packages by carrier: UPS: 11 percent. USPS: 10 percent. FedEx:7 percent.

What would you do if a customer claims the product they received through shipping is damaged or defective?

Firstly, apologize. Assume that what the customer has told your team is correct and factual, and you have shipped defective material. Tell the customer you are sorry for their issues and your company will work to resolve them as quickly as possible. Take responsibility.