What happens if FedEx loses my package?

What happens if FedEx loses my package?

Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.

Can I get a refund if FedEx loses my package?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

Does FedEx usually find lost packages?

Another reason to call your local FedEx office is that they’ll be able to track your package to its last known location using internal tools. This allows them to figure out where your package “disappeared” and where it is most likely to be found.

How long does a FedEx lost package claim take?

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed.

Who is responsible if FedEx loses package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

Do lost packages ever get found?

The Postal Service has its own “lost and found” department in Atlanta called the Mail Recovery Center (MRC), which some may recognize by its older name, the “Dead Letter Office.” The staff at the Mail Recovery Center is dedicated to reuniting lost letters and packages with their recipient or sender.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

What if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

How long is FedEx investigation?

All claims will be resolved based on the merits of the claims investigation. How long will the claim resolution process take? Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.

When FedEx says delivered but no package?

You could get confused when it comes to the tracking codes. There will be one code with the SmartPost program, but you may see “delivered” and then “out for delivery” again. The thing to keep in mind is that you have only one code, and the first time it is delivered that means it’s at USPS being handed over from FedEx.

Why is my FedEx package stuck in transit?

When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.

Do FedEx claims work?

You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that’s damaged, lost, or missing contents. You’ll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

How often do packages get lost in transit?

More than 1 in 10 packages ‘disappear without explanation’ in major US cities, and it’s a huge headache for retailers.

Does FedEx take pictures of delivery?

To roll out in the US and Canada during the holiday seasons. FedEx will soon take pictures of packages delivered to your doorstep for items that do not require a signature.

Do lost parcels ever turn up?

However, lost parcels don’t just lurk in depots or warehouses – after a varying period of time, they are collected up and disposed of. In the case of some carriers, this is done by auctioning off lost goods. Others share the goods out between members of staff.