What if my Swiggy order is not delivered?

What if my Swiggy order is not delivered?

Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Swiggy, however such refunds will be assessed on a case to case basis by Swiggy.

How do I report an issue on Swiggy?

Phone number: 080-67466789 We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Swiggy provides: Online Food Odering.

What is the problem with Swiggy?

Both Zomato and Swiggy are also being investigated for alleged unfair business practices, the Competition Commission of India (CCI) has said. The order to investigate the firms has come months after the National Restaurant Association of India (NRAI) filed a complaint.

Will Swiggy compensate for late delivery?

It is true, hunger can’t wait sometimes and knowing which, Swiggy dedicating a page Swiggy Assured where one can see the delivery time and select the favorite food from the top restaurants relentlessly and if the delivery happened to be late from the promised time, customers will get 20% Cashback.

Why does Swiggy take so long to deliver?

According to a report by CNBC TV18, many customers are facing delays in the delivery of their orders due to the shortage of staff. Swiggy has temporarily suspended its ‘Genie’ services in Mumbai, Hyderabad, Bengaluru, reasoning that the surge in demand during IPL (Indian Premiere League) season.

What is the maximum time for Swiggy delivery?

Customers will be able to place their orders a minimum of two hours and a maximum of 48 hours before they want it delivered.

Can I sue Swiggy for delayed delivery?

As per the Consumer Protection Act 2019 and with the latest amendments brought about in the recent years, a consumer can file a complaint against online food services like Swiggy in the Consumer Forum of India related to the service provider’s unhygienic practices and quality issues problems.

How do you talk to Swiggy?

Swiggy Toll-Free Number

1. Swiggy Partner Support – 080- 6746 6771, 080-6817 9777.
2. Swiggy Customer Care – 080-6746 6666.

What is customer service in Swiggy?

Swiggy does not have any customer care number or helpline. Swiggy or its authorised representatives will NEVER ask you to share financial details. If you’ve encountered such an incident, please know that it is fraud, and you must report it immediately to stay safe from a phishing attempt.

Is Swiggy owned by Zomato?

While Zomato is backed by China’s Ant Group, Swiggy has the backing of Japanese multinational conglomerate SoftBank Group Corp. A new chapter has been added to the growing corporate rivalry between online food-delivery platforms Zomato and Swiggy.

How is Swiggy better than Zomato?

When assessing the two solutions, reviewers found Zomato easier to use. However, Swiggy is easier to set up and administer. Reviewers also preferred doing business with Swiggy overall. Reviewers felt that Zomato meets the needs of their business better than Swiggy.

Is Zomato and Swiggy Indian company?

Zomato (/zoʊmɑːtoʊ/) is an Indian multinational restaurant aggregator and food delivery company founded by Deepinder Goyal and Pankaj Chaddah in 2008.

Is Swiggy 30 minutes or free?

Importantly, Swiggy has become the first aggregator to offers 30 minutes delivery or free service. So far, quick service pizza chain Domino’s has only been able to execute 30 minutes delivery on a huge scale.

Can we cancel Swiggy order?

75 and this cancellation fee is not basis the amount which you pay. It’s rs. 75 for every cancellation, even if your order is of rs. 100 or rs.

How would you solve for a customer who’s order is delayed for more than 30 minutes beyond the promised time?

First, apologize to the customer and let him/her know the situation. Listen to what customer will say and then offer a solution for the delay by adding a value to the product or service he ordered. A real solution for such problem is by looking for the causes of the delay and fix them.

Which is best for part time Swiggy or zomato?

Swiggy scored higher in 9 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Work-life balance, Senior Management, Culture & Values, CEO Approval, % Recommend to a friend and Positive Business Outlook.

How do I return a Swiggy Instamart bag?

The next time you have an Instamart delivery you can return your extra bags through the Swiggy delivery executive. Once you return the bag, the Swiggy delivery executive will bring it to the Instamart store the next time they are there for an order.

Can I order 2 Swiggy at once?

Users can now order from multiple restaurants at the same time. Multiple users can now order food to a Single Order. One Delivery guy would be assigned for One Order ( which can be a compilation of multiple people’s orders )

What is Genie in Swiggy?

Now get anything delivered instantly within your city. TRYGENIE | 40% off on your first order. Genie is available on the Swiggy app.