What is an eBay seller defect?

What is an eBay seller defect?

What’s a defect? A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers. A transaction can get a defect in two ways. When a seller cancels a transaction for out of stock. To meet eBay’s minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. eBay will send updates about the status of the dispute and may, in some cases, request additional evidence. If the seller wins the dispute, they get to keep their funds. If they lose, the funds are taken away and the seller is charged a $20 dispute fee. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing. Though there are numerous instances in which a defective product could injure a person, defects that give rise to supplier, seller, or manufacturer liability are categorized by three types of product defects: design defects, manufacturing defects, and marketing defects.

What is a seller defect?

Put simply, a defect is a bit like a ‘black mark,’ or indication of failure. eBay sellers will receive a defect on a transaction when: an eBay Money Back Guarantee and PayPal Purchase Protection case is closed without seller resolution. the seller initiates a transaction cancellation (e.g. when an item is out of stock) eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If eBay closes the case in your favor, the case will be closed immediately and you won’t need to do anything else. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Here are some of the most common ways eBay sellers are scammed. If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).

What happens if you get a defect on eBay?

If the defect you received can’t be removed automatically, sellers can appeal it within 90 days of the transaction if any of the following circumstances apply: The buyer opened the request by mistake. Tracking was uploaded and shows that the acceptance scan is within your handling time. If you receive a defect due to any of the circumstances stated in our Seller performance and feedback policy, we’ll automatically remove it within 72 hours. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. If the buyer discovers a defect after completion, the buyer may be able to claim damages in respect of a breach of contract or misrepresentation or they may be able to rescind the contract altogether.

What is a serious violation of eBay?

Violation of one of eBay’s rules and policies, including the following: Using stock images or manufacturers’ photos in your listings. Selling prohibited items, such as alcohol. Selling items that infringe upon someone’s intellectual property. Shipping orders late or uploading tracking information late. Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons: You have eBay fees to pay. You need to reimburse eBay for a refund it made to your buyer. You have violated one of eBay’s rules or policies. If you cannot provide eBay, Amazon, or whichever site you are using, with an invoice from one of those authorized dealers, in most cases, you will not be able to sell those items. In some cases, you may even be shut down and or banned for life from using that site. Yes, you may be able to sue an online retailer on an eCommerce platform like eBay. A sale between an eBay seller and an eBay buyer is a contract. EBay itself is not a party to that contract, however.

How long do eBay defects last?

If you receive a defect due to any of the circumstances stated in our Seller performance and feedback policy, we’ll automatically remove it within 72 hours. If a defect on your account is eligible to be removed, eBay will automatically remove it within 72 hours. If the defect isn’t removed automatically, you may be able to appeal, depending on the circumstances. Once you open a case, the seller should respond to you within 3 business days. If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. If your seller refuses, you have the right to walk away without financial penalty, and any earnest money you may have put down should be returned to you. Unless a prior arrangement between the buyer and seller has been agreed upon or some fine print excuses them of damages, the seller is responsible—at least initially—for the damaged item. If it is cancelled and you make sure it’s because you weren’t paid, the buyer gets a strike. Smart sellers have their Buyer Requirements set to block bidders with 2 or more strikes in a year.

Does eBay punish sellers?

Everyone benefits so long as buyers and sellers alike trust the eBay marketplace. All of the above practices put trust at risk, so eBay restricts sales or suspends sellers entirely when they occur. We are committed to keeping eBay a safe place to shop and will always assist in a criminal investigation and, in accordance with our privacy policies, will appropriately provide evidence to law enforcement and give evidence in court where necessary. What is the policy? When a buyer commits to buy something on eBay – by winning an auction, agreeing to an offer with a seller, or selecting Buy It Now in a listing – they are obligated to complete the purchase by sending full payment to the seller. A full suspension is usually the outcome of a serious violation of eBay’s rules and policies. This can also happen if you consistently under-perform. Most often, eBay takes this step after issuing a few warnings. However, sometimes, one case of horrendous customer service is enough to warrant suspension. The buyer must return the item with tracking. If the seller refuses to refund, EBay will debit their PayPal account. The short answer is yes. You can open multiple eBay accounts. eBay understands that users may want more than one account on their platform. For example, some users allocate separate accounts for buying and selling activities.