What is complaint register?

What is complaint register?

Complaints Register means the system to be implemented and maintained by the Service Provider the purpose of which is to record and track complaints and enquiries from the public, as more fully described in clause 2.4.

How do you register a customer complaint?

If you have any grievances about the quality of a brand, product or service, you can file a consumer complaint and seek redress.

1. Website. The government runs a portal called the Consumer Online Resource and Empowerment Centre (core.nic.in). …
2. Registration. …
3. Lodging a complaint. …
4. Process. …
5. Status. …
6. Points to note.

How can I register a complaint in India?

Step 1: Register on the website, consumerhelpline.gov.in by clicking on ‘New user’. Step 2: Complainant needs to provide all the required details like name, email id, address and phone number. Step 3: After completing the registration process, go on to log-in and fill in the username and password.

How do I register a complaint with the PTA?

Besides contacting their respective telecom service operator, consumers may also register their complaints by dialing 0800-55055 or at https://complaint.pta.gov.pk/RegisterComplaint . Appropriate action would be taken against the persons involved in this fraudulent activity.

What is complaint procedure?

A customer complaints procedure is a systematic method used by organisations for receiving, recording and responding to complaints made by their customers to ensure that complaints are responded to efficiently and effectively and learnt from. For the purposes of this procedure, customers are external customers.

What is complaint in CrPC?

The term “Complaint” has been defined under S. 2(d) CrPC which means any allegation made orally or in writing to a magistrate with a view to his taking action under this code, that some person has committed an offence. It does not include a police report.

How do I file a legal complaint against a company?

Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.

1. Go to the company website. …
2. Contact the Better Business Bureau. …
3. Contact the Federal Trade Commission (FTC). …
4. Check out the Ripoff Report. …
5. Email [email protected]. …
6. Try Yelp. …
7. Post on Planet Feedback.

How can I apply in consumer court?

What is the procedure to file a complaint in the Consumer Court?

1. STEP 1: Intimation via Notice: …
2. STEP 2: Get the Consumer Complaint Drafted: …
3. STEP 3: Attach Relevant Documents: …
4. STEP 4: Appropriate Forum: …
5. STEP 5: Pay Requisite Court Fees: …
6. STEP 6: Submit an Affidavit:

How do I file a complaint against a private company?

The best way to do this is to file a complaint directly with the Ministry of Corporate Affairs (MCA). One has to fill in the form as per the guidelines mentioned in the form and provide all the mandatory data as required. Once done with the form fill up, one has to complete the Check Form and Pre-scrutinize the form.

What happens after complaint is filed?

Upon receipt of the complaint, the Magistrate decides on the cognizance of the offence. Then he examines, upon oath, the complainant and the witness (es), if any. The complaint is then reduced to written form. The complainant and the witness(es) need to sign the same in front of the Magistrate.

Can FIR be filed in civil cases?

Whenever there is a commission of any offence, it can be reported to a police officer in charge of the police station by any aggrieved person. That report is known as First Information Report (FIR).

How do I register a complaint with PM Portal?

HOW TO USE PCP APP

1. 1: Download and install the Pakistan Citizen’s Portal app.
2. 2: Register yourself with your CNIC and mobile number.
3. 3: Receive verification SMS.
4. 4: Send your complaints and participate in public polling.

How do I report a number in Pakistan?

Besides contacting their respective mobile phone operators, consumers may also register their complaints in this regard on PTA complaint cell numbers 051-9225329-31 Ext: 155 and at email address [email protected] . Appropriate action would be taken against the persons involved in this fraudulent activity.

How can I complain to Pakistan?

1. Complaint can be lodged either through writing a letter or through e-mail: [email protected].
2. Compliant can also be ladged directly through Mohtasib’s Complaints Management Information System – Online Complaint Registration Form.

How do I contact PTA for mobile Register?

Mobile Registration Facility Available at Mobile Companies’ Franchises/Customer Service Centers Nationwide

1. Address: PTA Headquarters, Sector F- 5/1, Islamabad, Pakistan.
2. Phone: 0800-55055.
3. Website Feedback and Queries: (click here)

What are the two types of complaints procedures?

There are two types of complaints; misconduct and overcharging.

How do you investigate a complaint?

Make sure you:

1. Listen carefully. …
2. Ask the complainant what they want to achieve. …
3. If appropriate, manage expectations and explain what is possible.
4. Explain how long the process is likely to take. …
5. Agree how to keep the complainant updated and involved, and how often.
6. Explain what will happen next.

How should you handle a complaint?

Complaints handling procedure

1. Listen to the complaint. Thank the customer for bringing the matter to your attention. …
2. Record details of the complaint. …
3. Get all the facts. …
4. Discuss options for fixing the problem. …
5. Act quickly. …
6. Keep your promises. …
7. Follow up.