What is DHL e-commerce?

What is DHL e-commerce?

DHL eCommerce offers domestic and international parcel delivery shipping for high-volume shippers at affordable prices. Services are available to business customers in North America, India, Europe, and Asia. Pros. Great international shipping plans and tools. Accurate package tracking.

How long DHL eCommerce takes?

Do you offer next day delivery service? The delivery times for the DHL eCommerce Solutions international shipping products typically vary between 4-12 business days and for domestic deliveries between 1-5 business days. For faster shipping please refer to For faster shipping please refer toDHL Express.

Whats the difference between DHL and DHL eCommerce?

DHL Express and DHL eCommerce are two separate companies owned by the same parent: Deutsche Post DHL Group. DHL Express exclusively provides international services, while DHL eCommerce offers both domestic and international services.

Why is DHL eCommerce Slow?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Is DHL eCommerce reliable?

Generally, U.S.-based online merchants who deliver primarily to customers in the United States are better off with DHL eCommerce while those who frequently ship cross-border to international destinations should probably rely more on DHL Express.

How do I contact DHL eCommerce?

Is DHL eCommerce ground or air?

Lastly, DHL eCommerce’s Ground service can provide delivery of parcels within an average of 3 to 8 days.

Why is my package stuck at DHL?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

How fast is DHL eCommerce US?

Service Levels: Expedited Max: 2/3 postal days. Expedited: 2-5 average postal days. Ground: 3-8 average postal days.

Does DHL eCommerce require signature?

DHL eCommerce Packet Plus do not require a signature on delivery.

Is DHL Express door to door?

All DHL Express services are time definite and offer secure door-to-door delivery service of goods and documents to and from virtually every country in the world.

Does DHL eCommerce charge duties?

The payment of duties and taxes are typically the responsibility of the receiver. DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.

Why is my DHL eCommerce tracking not updating?

Why is my DHL eCommerce Shipment Status not updating? DHL provides milestone tracking only for most shipments. This means that it might take some time for a new tracking event to be displayed. The package is still in transit despite this delay in updating tracking events.

How long will DHL take to deliver?

Key Points: Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.

What does DHL eCommerce currently awaiting shipment and tracking will be updated when received mean?

The package is awaiting pick up by DHL eCommerce While it’s awaiting pick up by DHL eCommerce, it will show this status by default. ‍ What you should do: The tracking should update within a few days max once it gets to a DHL distribution center. If it shows this for multiple days, you should contact the shipper.

Which is better FedEx or DHL?

Both DHL and FedEx have their own unique service options and pros and cons. FedEx typically is a better option for rapid deliveries in the U.S. and DHL rates generally work better for cross-border shipments. Ultimately, the choice between the two couriers comes down to your own specific business needs.

What happens if a DHL parcel is not delivered?

If you missed a delivery, you’ll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. Follow the instructions on your DHL card and on our Track & Trace page.

Is DHL shipping safe?

Yes, DHL is a reliable shipping courier for domestic and international shipments. According to Easyship data, international delivery lead times are expected to decrease in 2022.