Who do I call if my FedEx package is late?

Who do I call if my FedEx package is late?

Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.

How long can a package be delayed FedEx?

We will hold your package for up to 10 days for FedEx Ground® residential deliveries and five days for FedEx Express® service before it’s returned to the shipper.

Does FedEx compensate for late delivery?

We offer a money-back guarantee if we miss our published (or quoted, as in the case of FedEx® International Next Flight) delivery time by even 60 seconds, barring customs delays. See the FedEx Express Terms and Conditions for more information on the FedEx Express international money-back guarantee. FedEx Ground.

What happens if FedEx doesn’t deliver on time?

If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

Why is my FedEx package stuck in transit?

When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.

Why is FedEx taking so long to deliver?

Several variables can influence how fast your FedEx package arrives at your address. Storms, incorrect shipping addresses, and missing documentation can delay your package which makes FedEx take longer to deliver it.

Why does FedEx take so long to update?

Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it’s not unusual for a shipment to go more than 24 hours without an update while it’s on its way to the final destination. This is especially true during periods of long travel.

How long does FedEx take to pay a claim?

Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.

How long does it take for a FedEx claim?

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.

Why is FedEx so slow 2021?

A spokesperson for the company attributed the lags to a shortage of workers, more packages being delivered, and to the ongoing workplace challenges posed by the pandemic. A FedEx executive even used Portland as an example of the company’s nationwide staffing woes during a recent quarterly earnings call.

What do I do if my FedEx package wasn’t delivered?

If your package’s tracking status says it was delivered but you can’t find it, go to our tracking page and follow these steps:

1. Enter your tracking number or reference number.
2. Select Manage Delivery, then Report Missing Package. …
3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

How do I report a FedEx delivery problem?

To file a complaint, please call customer support at 1.800. GoFedEx 1.800. 463.3339.

Why would a FedEx package still be in transit for a week and not have a scheduled delivery date?

There are a couple of different reasons that FedEx might be telling you that your delivery date is unavailable, but most of the time this boils down to your package simply still being quite new in the logistical backend.

Does FedEx ever lose packages?

While FedEx is generally considered a reliable shipping company that delivers packages quickly and safely, sometimes things go wrong and items may go missing in transit.